DELIVERY

• All items purchased from this web site up to the value of £100 will be delivered by courier or post at a cost of £5 to anywhere in the UK mainland, unless otherwise stated.
• All items purchased from this web site over the value of £100 and up to the value of £250 will be delivered by courier at a cost of £10 to anywhere in the UK mainland, unless otherwise stated.
• All items purchased from this web site over the value of £250 will be delivered by courier at a cost of £20 to anywhere in the UK mainland, unless otherwise stated.
• This does not include any used or second-hand items in our stores without prior agreement.

When buying item(s) under £250 which may be light in weight and/or small in size, it may be more cost effective for us to send the item(s) by regular post. This will allow us to offer you the cheapest and best delivery. Please contact us for more information before ordering online.
We aim to dispatch your order on the day of purchase (excluding Sundays) and most deliveries are made within three days.

We welcome overseas customers, however, overseas customers must contact us for a quote of delivery. Any order placed to an overseas address without prior contact may be cancelled and refunded. For a quote you may use the 'Contact Us' page by clicking here.

If we have run out of a particular item of stock and are waiting for it from the manufacturers, it may take 7 -10 days for delivery within the UK and 28 days worldwide.
If a product ordered is no longer available, or temporarily out of stock from our suppliers or manufacturers, we will endeavour to contact you by email or telephone as soon as possible to discuss your options and, where necessary, arrange a refund or exchange for a different product.
Should you have any queries please telephone or email our staff who will be able to advise you on your order status.

PRICING POLICY

The prices payable for the products in this on-line store are clearly set out.
If we have under-priced any item(s) in error, we will not be liable to supply that item(s) to you at the stated price. We undertake to notify you of any price discrepancy before dispatching the item(s). Please note that prices on our web site may differ from our in-store prices. All prices shown are in UK Sterling and include VAT at the current UK rate unless otherwise stated, or if another currency has been selected on the web site.

RETURNS POLICY

Drum Central operates a 'No fault' returns policy.
You can cancel your purchase up to 7 days before delivery or 7 days after delivery of your purchased product.
You can return the product to us in person or by post. You must include your receipt or a photocopy of the receipt with the item.
You can email us at: onlinesales@drumcentral.co.uk You should quote any invoice or order numbers you may have.
You can telephone us on 0141 552 0111. You should quote any invoice or order numbers you may have.
You can write to Drum Central at 21 Trongate, Glasgow G1 5EZ or 61 South Clerk Street, Edinburgh EH8 9PP.

CONDITIONS OF RETURN

Your product must be complete, unused and in 'as new' condition. It should be returned in the original box, packing and any included accessories.
Pre-recorded videotapes and DVDs must be returned sealed.
Any 'Free Gifts' received with any product must also be returned.
We make no charge if you return the product to our store in person.
If you choose another method you must bear any postage or courier costs.
We will not cancel your purchase if you return your product without proof of purchase or if the goods were a special order to your specification.

RETURN OF FAULTY GOODS GUIDLINES

We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
Wherever possible we will respond to your individual circumstances. Most goods, except consumables, are guaranteed by the manufacturers against faulty materials or workmanship for twelve months. Some products may be guaranteed for longer.
If/when the guarantee is at the manufacturers discretion, we will act as their agents to seek a repair or replacement.
Where possible or practical, and if the guarantee circumstances allow, we will loan you, free of charge, an equivalent product until the problem is resolved.
To qualify for a refund or exchange, the product must be in 'as new' condition, complete with any accessories and/or free gifts offered with it and where possible, the original box and packaging.
The guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, nor consumable items unless there is clear evidence of manufacturing fault.
THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.