Delivery & Returns
We aim to dispatch your ordered goods within at least 24 hours of ordering (excluding weekends). Orders placed before 1pm should be dispatched the same day. Time of dispatch will be subject to stock availability (please refer to our stock policy).
All goods are sent with our carriers CCL/UK Mail on a next working day service (UK deliveries). Exceptions are delivery to Scottish Highlands & Islands, Northern Ireland and Channel Islands where delivery may be 2-4 working days. Smaller packages are sent 1st Class Recorded Delivery with Royal Mail. All deliveries will require a signature, and will be made between usual working hours.
Orders placed for delivery to non UK mainland address' will be subject to a delivery surcharge for which you will be required to pay before your goods are dispatched. If you would like a quote for delivery to a UK mainland address please email us on firstname.lastname@example.org
Drum Central operates a 'No fault' returns policy. You can cancel your purchase up to 7 days before delivery or 7 days after delivery of your purchased product. You can return the product to us in person or by post. You must include proof of purchase. Please note returns will be at the customers cost and refund will made less the original cost to us for shipping. You can email us at email@example.com (you should quote any invoice or order numbers you may have). You can telephone us on 0141 552 0111. You can write to Drum Central Glasgow Ltd at 15 Osborne St, Glasgow G1 5QN
CONDITIONS OF RETURN
Your product must be complete, unused and in 'as new' condition. It should be returned in the original box, packing and any included accessories. DVDs must be returned sealed. Some items such as Earplugs are non-returnable unless clearly damaged. Any 'Free Gifts' received with any product must also be returned. We make no charge if you return the product to our store in person. Payments will be refunded excluding original cost of carriage for which we are not liable. If you choose another method you must bear any postage or courier costs. We will not cancel your purchase if you return your product without proof of purchase or if the goods were a special order to your specification. An appropriate charge may be applied to non-faulty returns.
RETURN OF FAULTY GOODS GUIDLINES
We will always offer you an exchange if the fault occurs within 28 days of delivery. Wherever possible we will respond to your individual circumstances. Most goods, except consumables, are guaranteed by the manufacturers against faulty materials or workmanship for twelve months. Some products may be guaranteed for longer. If/when the guarantee is at the manufacturers discretion, we will act as their agents to seek a repair or replacement. Where possible or practical, and if the guarantee circumstances allow, we will loan you, free of charge, an equivalent product until the problem is resolved. To qualify for a refund or exchange, the product must be in 'as new' condition, complete with any accessories and/or free gifts offered with it and where possible, the original box and packaging. The guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, nor consumable items unless there is clear evidence of manufacturing fault.
THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.